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TXU Energy provides electricity and related services to more than 2.5 million ... Pay your TXU Energy bilI. Set Up Online Bill Pay. View all Account Features ... Please try to contact TXU Energy Customer Service directly prior to posting any complaints on this site.

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TXU Energy Reviews

Dee1956
TXU Energy - TXU is a bad company
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

Don’t do business with TXU. I have about 5 pages of perfect credit except for one entry from TXU and even though I disputed it they still confirmed it. I paid the bill and the re...

#318310
May 14, 2012
29

Hollins1
TXU Energy
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I mailed in my payment for my TXU ENERGY bill on 04/04/2012 in the amount of $49.54.It is due on 04/09/2012.Why?on 04 /06/2012 i recieved an e-mail from txu energy stating that i o...

#310849
Apr 09, 2012
217

Rafamena
TXU Energy SUCKS
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

********** Executive Feedback **********I switched services from TXU Energy to CPL in August 2011, I paid my outstanding balance. On December 26, 2011 I printed a copy of my...

#309486
Apr 02, 2012
211

Anonymous
TXU Energy - Smart Meter is a rip off
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I was out of town in (Tennessee) taking care of my terminally ill mother. I left on Sunday, Nov 20th and I didn't return until Dec 18th. Anyhow, my bill for those days I was ...

#293545
Feb 01, 2012
317

Hmph
TXU Energy - HORRIBLE CUSTOMER SERVICE (PUT ME ON HOLD FOR 1 HOUR)
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I called TXU at 2pm on Thursday to move my service from my previous address to a new address. I was told there was a market hold on the new place and I asked what I could do to cha...

#285279
Dec 30, 2011
294

Anonymous
TXU Energy - Turned my 85 y.o. mother's power off in 105 F heatbefore bill was due
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

TXU turned my 85 year old mother’s electricity off on 8/17/11 when it was 105 F in Dallas. Her most recent bill said her balance was due on 8/25/11 and there was no balance forwa...

#256185
Aug 18, 2011
524

Anonymous
TXU Energy - Crooks
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

These ppl refuse to give me my security deposit back after almost 4 yrs. Straight CroOKEd!!! Screw TXU I'll get it back eventually and switch providers. And supposably I hav...

#245173
Jun 24, 2011
440

Cholmes
TXU Energy - TXU
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I had 5 accounts with TXU. All were available under one user id online as separate accounts. Since the accounts are billed to the respective tenant I required separate accounts. ...

#240912
Jun 02, 2011
533

Anonymous
TXU Energy - According to them, Nothing. In my view, they cost me 340.00.
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I contacted TXU on the 13th of this month to ask why they had disconnected our service. They stated that we had not paid the bill. I went into my room and retrieved all three of th...

#237981
May 16, 2011
544

Anonymous
TXU Energy Customer Service
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I was disconnected for not paying my electricity bill of $123.47, a payment made by direct deposit on the 4th April 2011 from my bank account, I got a failure to pay notice and dis...

#232811
Apr 17, 2011
886

DJ_Playing
TXU Energy - TXU / Power Inc. ignores credit letter requets
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I have purchased a house that we are going to remodel and flip in Keller Texas. The electric provider is Tri County (TXU is not a valid option) as a result I need a letter of...

#225284
Mar 06, 2011
708

Smcfadde...
TXU Energy - TXU- nickel and dime you with fees
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I have been with TXU for well over 12 months. My payments are always done automatically, so they are on time. I was recently married and on my honeymoon, out of the country. My cc ...

#204146
Oct 25, 2010
592

Anonymous
TXU Energy - Txu sucks
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

Dont fall for the refer-a-friend crap..the 90 day waiting period was up 2 months ago it has taken 2 months and 5 phone calls to ask why we havent gotten our $50 credit,both of us h...

#202803
Oct 15, 2010
627

Anonymous
TXU Energy - TXU reported a charge off for $64 without proof of final bill or address bill was sent to
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

To discover a $64 charge off on your credit is devastating especially when it is the only negative item on your report! Contacting TXU is and has been a nightmare when trying to ob...

#195346
Aug 23, 2010
777

Promethi...
TXU Energy - Worst Customer Care EVER
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

My 81 year old mother has been in the hospital for over a month. I try to catch her up on bills and find a Disconnect Notice from TXU Energy. I call their "customer care" (a misn...

#188732
Jul 08, 2010
939

Tinky47
TXU Energy - TXU ripping off people with false meter reads
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I have just purchased a new home and am in the process of moving in. I am still living with my parents in a nearby home of similar size in Collin County. My parent...

#188170
Jul 02, 2010
721

Dedradawn
TXU Energy - The TXU Salesman Who Rang And Rang At 9:00 P.M.
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

My husband and I have a "No Soliciting" sign on our front porch, and it generally works. One afternoon, I saw a TXU salesman coming up the drive and closed my front door, thinking...

#158671
Oct 06, 2009
1011

Hjh
TXU Energy - TXU's service is horrible
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

I moved from Katy to Canada this May. The utility company I used is TXU energy. After I moved, I made long distance calls to ask TXU to refund my deposit ($300). I almost made call...

#158559
Oct 04, 2009
444

Luvdestiny
TXU Energy - TXU- Overcharged me with a false read and refused to retract it.
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

TXU energy ripping customers off and have poor customer service:I have a place that was damaged by the hurricane. I had moved out but left electricity connection in pla...

#157141
Sep 14, 2009
2300

AngryinH...
TXU Energy - Avoid TXU
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

TXU, where do I begin? I signed up with TXU in 2004 when I moved to Houston, because TXU was the only company I called that actually answered the phone. After having service with t...

#134670
Sep 09, 2008
746

4yourinf...
TXU Energy = Cheap Tech Support & Rip Off
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

TXu energy provider was good for the 1st year then they started their move in this year (2008): The rate just went up very high without any notice which makes my bill went from $14...

#129900
Aug 01, 2008
665

DMdallas
TXU Energy Customer Serv Not Proactive!
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

The final straw with TXU Energy after being with them for 8+ years! With the high energy costs this year our June '08 electric bill was understandably high: $507! To be fair ou...

#128503
Jul 22, 2008
887

Sharonde...
TXU Energy did not fulfill their contract
5.0 PO Box 650764 DallasTX 75262-0764 1-972-791-2888, 1-800-818-6132 http://www.txu.com/contact.htm

In August 2007 we purchased a new home before we sold our existing residence. We had TXU Energy as our electrical service provider at our existing residence. We signed up with TXU ...

#119710
May 03, 2008
2606
Reviews 1-23 of 23

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Utility Service Industry is made up by companies who are responsible for such areas as high voltage systems, maintenance, steam systems, hot and cold running water, central heating, telecommunication services and sewage systems. These companies are as well responsible for billing customers for the used services, however there are separate bodies who charge customers for the utilities. Usually each company is responsible for one to three services. The most internet researched utility companies are Georgia Power Company, DTE Energy Company, Veolia Environnement SA, National Grid plc, UniSource Energy Corporation, UGI Corporation, etc. The profitability of individual companies depends on the efficiency of their operations. The competition in the market is sever and the companies can survive only by delivering superior quality utilities to keep the customers.

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