TXU Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 818-6132

Customer Service:

  • (888) 399-5501
    Business / Commercial
  • (972) 791-2888
    DFW Area
  • (800) 242-9113
  • (844) 359-1877

Apartment & Property Management Services:

  • (800) 316-2135

Construction & Builder Services:

  • (800) 711-9112


  • (855) 881-0489
    Business / Commercial
  • (855) 750-0899
    New Customer

TXU Energy Emails:

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TXU Energy Contact Information

TXU Energy Website:

TXU Energy Help Center:

Corporate Office Address:

TXU Energy
6555 Sierra Drive
Irving, Texas 75039
United States

TXU Energy Rating Based on 45 Reviews

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Diversity of Products or Services
Product or Service Quality

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Summary of TXU Energy Customer Service Calls

05:01 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TXU Energy Customer Service?

Payments and Charges Question:

  • “Pay bill”
  • “I need to pay my Bill”
  • “Payment”

Staff Question:

  • “New service”
  • “Need to get service in my nane and keep service”
  • “Customer service”

Request for Information Question:

  • “Ask about funds that was sent for my electric bill”
  • “About my bill”
  • “Asking about a power outage in my area”

Product/ Service Question:

  • “Paperwork”
  • “Adding a new connection”
  • “Disconnect service”

Account Question:

  • “Account info”
  • “App won't let me log in”
  • “Balance”

Return/ Replace Question:

  • “Change address”
  • “Returning a call”

Activation/ Cancellation Question:

  • “Cancel services”
  • “Renew”

Shipping and Delivery Question:

  • “Have not got a bill yet and the month is almost over”

Other Question:

  • “Nn”
  • “My power is off”
  • “Trees in the power lines”


TXU Energy Pros and Cons

Pros: Some agents were kind and courteous, Reliable service, Low-priced rates and plans designed for solar panel owners, Liers, Initial customer service that is all a facade

Cons: That they over charged me for 897 kwh used in an 8 day period, Smart meter deception, Horrible service, Billing issues, Very bad

Related Companies

Vistra Corp, Ambit Energy, Luminant


TXU Energy is an electricity provider which serves Texans. The company is based in Dallas, TX. It offers residential as well as commercial services. The history of the company started in 1882 when the new Dallas Electric Lighting Company, an indirect TXU Energy predecessor, began providing electric light services to Dallas. The next step was in 1912 when The Texas Power Light Company TPL, TXU Energy's direct forerunner, consolidates 13 electric companies under GE's Electric Bond Share EBS Company. In 1917 EBS forms Dallas Power Light DPL to power the Dallas area. The company had gone a long way till the day of January 1, 2002 when TXU Energy begins offering service as a certificated retail electric provider. Today, TXU Energy is a Texas-based company and a subsidiary of Energy Future Holdings.

TXU Energy reviews and complaints

TXU Energy is ranked 210 out of 1335 in Utility category

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