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2.5

I just recently cancelled services with TXU, as I was rellocating to Fort Benning, GA. After terminating my service, I was issued a final bill for 8 days not covered by the previous billing cycle.

TXU claims that I used 1604 kWh in an 8 day period. I have an 8.75kW PV solar panel system. I have never used 1604 kWh of energy in any 30-day cycle since their installation. What is worse is that their website (TXU's own site, not a 3rd party host) states I only used 711 kWh during that 8-day period.

While still excessive for what is typical, this more than doubled the bill. I lodged a complaint with TXU who returned a finding that the reading was verified based on historical trends of energy usage at my residence.

This logic is absurd as I have never had an electric bill or energy usage like that in the 2 years since my solar panels were installed. This is blatant fraud in an attempt to rob me as I am leaving the state.

Reason of review: incorrect billing.

Monetary Loss: $80.

Preferred solution: Bill amended to reflect the actual usage of 711 kWh.

TXU Energy Pros: Low-priced rates and plans designed for solar panel owners.

TXU Energy Cons: Customer service and dispute resolution, That they over charged me for 897 kwh used in an 8 day period.

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We understand a member of our team is currently working with you to resolve this issue. If you have any further questions or concerns' please email TXUECares@***.com. Thanks!

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