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I have been a TXU customer for over 10+ years. In all those years I was working a lot and making good money so I never gave much thought to the high electrical bills. Just paid them and kept going. In the last two years I lost my job and have been living on a fixed...
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Anonymous
TXU Energy

Your experience is important to us. Please email your account/contact info to TXUECares@txu.com and we will reach out to you right away. We look forward to hearing from you.

#1364151
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After receiving a $600+ billling I decided to start looking a bit closer at my usage and billing. I have been on TXU for the past 25+ years and never was late an any payments so I thought maybe a little loyalty was in order. Not So..... I switched to Gexa and have been...
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Anonymous
TXU Energy

We apologize your experience was less than satisfactory and we missed the opportunity to serve you. We value your feedback and would appreciate the opportunity to investigate ...

1.4
#1340929
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TXU Energy - Bad planes

I will not recommended any one to the TUX energy they charge what they want not what u use stay out from this company they said free night electricity lol they charge night more than what they charge day Wtf
#1327840
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My service was disconnected. My bill was three days past. They want to charge me $222.67 to reconnect my services. I have three babies under the age of five. I need some type of help please. I told them that i couldnt pay that amount. They told me there is nothing they...
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Anonymous
TXU now scamming

I started service with in April after switching from Reliant thinking my bill would be cheaper based off the qoute they gave me which included NO DOWN PAYMENT. Unforeseen circ...

Anonymous
TXU Energy

Your experience is important to us. Please email your account/contact info to TXUECares@txu.com.

#1322884
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TXU Energy - Incompetent staff

Incompetent staff They don't know what they are doing
#1280326
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TXU Energy - Incompetent staff

Have requested for new service since yesterday, up till now they still don't know what they are doing
#1280322
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TXU Energy - New service

I need service! And, everytime I call the automated system keep asking me the same question...
#1277488
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Use of the smart meter cause false readings. I have been gone away from home for 3 months yet I am charged $84, $32, $35 after they said I owed $448.00. In the middle of making payments, they turned my electricity off and did awful charges then told me I should be...
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1.3
I didn't like
  • Smart meter deception
#1217732
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TXU Energy - TXU isn't the only provider

TXU is charging way too much. Go to power to choose.org and find waaassy cheaper providers that use encore. Txu needs to be reminded that people CAN leave ANYTIME.
1.3
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1171922
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TXU Energy - I changing company at the end of my contact

I got two dog in my house it's cold and Im a day my power shut off I got no care to hear what txu got to say
#1170893
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