TXU Energy Customer Serv Not Proactive!
The final straw with TXU Energy after being with them for 8+ years!With the high energy costs this year our June '08 electric bill was understandably high: $507!
To be fair our busy work schedules did not allow us to make payment arrangements in a timely manner (within 18 days). Wanting to pay for our overdue balance I called cust. serv. to make 2 separate 1/2 pymts within 2 days.
The rep did not bother to tell us that our electric would be disconnected @ 5pm that same day! To save food in frig, we payed an extra $89 to reconnect by midnite same day. Our electric was reconnected at 2am! Not only did we have to pay our FULL balance (which we were not told initially), TXU stole another $89 from us on top of the 5% late fees!
Yeah, we're pissed & going to another provider!
Monetary Loss: $115.