My 81 year old mother has been in the hospital for over a month. I try to catch her up on bills and find a Disconnect Notice from TXU Energy.
I call their "customer care" (a misnomer) and talk to a supervisor named Diane ID-80581 and explain I need to bring her account current so my mother's power won't be disconnected. Diane flat out refuses to do anything to help me. She claims she can't even discuss the account with me by law, refuses to let me talk to her supervisor, and offers NO solutions to the problem. I asked her if I could make a payment over the phone, but she said she couldn't tell me how much to pay to keep the electricity on.
Apparently TXU Energy thinks it is perfectly fine to shut off a 81 year old woman's power and not allow a relative to make a payment. She is both a terrible "customer care" supervisor and a rotten human being and should be fired.
Review about: Txu Energy Customer Care.