Not resolved
10 comments

TXU energy ripping customers off and have poor customer service:

I have a place that was damaged by the hurricane.I had moved out but left electricity connection in place in anticipation of fixing it.

The walls have since been gutted, breakers turned off. I stopped receiving monthly bills shortly after the hurricane and did not receive a bill again for 10 months. I called to verify there was no charges to my account. I was told there was a credit.

Within the last few months I started getting summary statements for the previous unbilled months. Many of the months read 0 kilowatts which made sense with what I was told on the phone. Then one bill summed up the last previous 3 months claiming I used 11,000 kilowatts of energy and totaling over $1800. I called multiple times to have someone look into the matter, since it was impossible!!!

I spoke to two supervisors who gave me the run around. The final supervisor I spoke to said "It doesn't matter what makes sense, the final reading was reported by the technician and therefore you are liable, no matter what reason." I asked about what was done to investigate the meter was even working correctly and could not get straight sensible answers. Seeing as obviously the company would not correct the matter, I filed a complaint to the Texas Utility commission. Thank goodness they exist.

They sent me a letter back saying the company did not have the equipment available to verify their final read claims and must retract back the claimed 11,000 kilowatt usage. Great news, however now I am dealing with trying to now get the money they owe me, since I should have a near $300 credit now. The supposed date of retraction was 8/20/09 and it is now 9/14/09. I called today and of course the call person reports there is no corrected bill yet or mention of one pending.

He directs me to a "high priority" call line…which is a voice mail that is full!!! I called back and this time am told I need to call back Friday and maybe the reported changes to the Texas Utility commission might actually be in the system since he did not see any of those reports yet.

Anyways bottom line is I think they are greedy crooks and you should avoid choosing them as your provider.If you do have problems, contact the Texas Utility Commission.

Review about: Txu Energy Customer Care.

Had an Experience with TXU Energy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#396586

My bill doubled from October to November and the temperature hasn't changed at all?How is that possible?

We haven't even been running the heater.

I'm about to get in my car and drive to a TXU location and take a sh1t on their stoop.*** these assfucking criminals

Anonymous
#249550

txu doesnt make your bill high.YOU do.

txu simply gets ur usage from the local distributor and charges you accordingly. maybe if you werent blasting your heat iwhen its a little cold outside you would be ok. and if you dont like txu, go somewhere else. see how that works out.

guess what?you'll have the same distributor and the SAME usage.

Anonymous
#186917

For all of those who think your meter is being read wrong.I dont think you realize that TXU does not read meters.

They simply deal with billion just like all the other companies. Meter reading is done by the wire company such as Centerpoint, Oncor, CPL, etc. they read the meters and report the numbers to the billing companies.

So if you think your meter is being read wrong then call the distribution company.Also these are the companies that turn your lights on or off and guess what, its probably because you don't pay your bills on time but I will keep in mind that accidents do happen but you are wrong blaming your billing company for a problem they are not responsible for.

Anonymous
#186915

For all of those who think your meter is being read wrong.I dont think you realize that TXU does not read meters.

They simply deal with billion just like all the other companies. Meter reading is done by the wire company such as Centerpoint, Oncor, CPL, etc. they read the meters and report the numbers to the billing companies.

So if you think your meter is being read wrong then call the distribution company.Also these are the companies that turn your lights on or off and guess what, its probably because you don't pay your bills on time but I will keep in mind that accidents do happen but you are wrong blaming your billing company for a problem they are not responsible for.

Anonymous
#122241

DO NOT USE TXU. I have never in my life dealt with a more fraudulent company. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB, I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time!!! We have tried and tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare, our electricity was going out all the time, they turned it off without warning and would turn it off even when we paid our bills and try and charge us a fee to get it turned back on, not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of, I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past...

I believe that TXU Energy has provided false meter readings and estimates for account number {woops editing out my account number and former address}.

I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part time the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior. When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly, if they were estimating based on the December of 2008 then the estimation would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.

I have since contacted TXU again because my bill is still very high, and believe that they still have the incorrect meter reading. The meter reading for the month of December 2009 which was based on an estiamation on January 3, 2010, not an actual reading had not been adjusted by even a single digit, the bill had not gone up or down at all, TXU claims that they estimated the bill for Decemeber 2009 usage down to the very last penny without looking at the meter. Additionally we were told that there was an estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property, the meters are outside of the building, there are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be an estimation at this date it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer the actual amount of electricity used for December 2010.

Our situation is certainly not unique, upon researching the company there are countless complaints of this very same issue with other customers and former customers.

Show more
Anonymous
#106444

I use txu and in Nov.09 a rep.

called and said they had a lower plan priced plan that was elgiable...so I switched to it. The new plan took effect in December. My bill from Nov. to Dec.

doubled and then it has doubled again Dec. to Jan. Which I find odd because I am now paying less per kwh, I started working in Dec. after being unemployed for many months, so I'm home less, I went out of town for the holidays, and I live in a small apt.

My bill this month is nearly $400 dollars. I called to complain about it and got a lot of bs and hung up on several times.

What if my bill doubles again Jan.to Feb...it will be like $1000...something is seriously wrong here

Anonymous
#104576

I had a TXU door-to-door salesman stop by my house last month to sell me on one of their plans.He said my current provider was charging me fees that TXU does not.

I told him I was on a year contract with StarTex Power and it would be a 150.00 fee to cancel. He gave me a 75.00 coupon (redeemable after 30 days) and said I would get a partial bill (2-week bill) and that I could compare it with StarTex. If my TXU bill is higher, he said I could revert back to StarTex and it wouldn't cost me a dime (he said they can't charge me if I go back within 30 days).

So Here's What Happened: I called TXU today because I still had not received a partial bill and I'm a couple of days away from the 30-day mark. A TXU rep told me there is no such thing as a partial bill.

She also told me I have to call StarTex if I want them back and it's up to them if they want to credit my 150.00 cancellation fee. Yep, I've now learned the hard way...once you cancel a contract...you pay the fee...and there's no such thing as they have to credit you back...or as the sales guy told me "you can call to cancel within 30 days and everything will go back to normal as if you never signed up with us." This was absolutely "FALSE." And since the guy seemed to be super knowledgeable about TXU, rates, etc... I have to conclude: He lied. Yep...ther's a sucker born every day.

I just got off the phone with StarTex and a rep is sending the matter to her supervisor to see if they can...

So far...it doesn't sound good.I will never use TXU again...EVER!!!!!!!!!!!!

Show more
Anonymous
#81134

I switched from Stream to TXU, my monthly bill went from an average of $150 per month to $325 a month..

Anonymous
#76262

Funny I am having the exact same problem.THey over billed me Nov 2008 and I just finally got the PUC to make them correct my bill on Aug 2009.

Well I am not with TXU anymore but I have a 319 dollar credit on my account and its been 3 months but no check.

Everytime I call they tell me 3-4 weeks.This company is nothing but crooks!!!

Anonymous
#74392

I hated using TXU when I was using this utility company. They do have terrible customer service and agree they are crooks trying to get their money through their declining customers! LOL...

You May Also Like