TXU energy ripping customers off and have poor customer service:
I have a place that was damaged by the hurricane. I had moved out but left electricity connection in place in anticipation of fixing it.
The walls have since been gutted, breakers turned off. I stopped receiving monthly bills shortly after the hurricane and did not receive a bill again for 10 months. I called to verify there was no charges to my account. I was told there was a credit.
Within the last few months I started getting summary statements for the previous unbilled months. Many of the months read 0 kilowatts which made sense with what I was told on the phone. Then one bill summed up the last previous 3 months claiming I used 11,000 kilowatts of energy and totaling over $1800. I called multiple times to have someone look into the matter, since it was impossible!!!
I spoke to two supervisors who gave me the run around. The final supervisor I spoke to said "It doesn't matter what makes sense, the final reading was reported by the technician and therefore you are liable, no matter what reason." I asked about what was done to investigate the meter was even working correctly and could not get straight sensible answers. Seeing as obviously the company would not correct the matter, I filed a complaint to the Texas Utility commission. Thank goodness they exist.
They sent me a letter back saying the company did not have the equipment available to verify their final read claims and must retract back the claimed 11,000 kilowatt usage. Great news, however now I am dealing with trying to now get the money they owe me, since I should have a near $300 credit now. The supposed date of retraction was 8/20/09 and it is now 9/14/09. I called today and of course the call person reports there is no corrected bill yet or mention of one pending.
He directs me to a "high priority" call line…which is a voice mail that is full!!! I called back and this time am told I need to call back Friday and maybe the reported changes to the Texas Utility commission might actually be in the system since he did not see any of those reports yet.
Anyways bottom line is I think they are greedy crooks and you should avoid choosing them as your provider. If you do have problems, contact the Texas Utility Commission.
Review about: Txu Energy Customer Care.