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I have purchased a house that we are going to remodel and flip in Keller Texas. The electric provider is Tri County (TXU is not a valid option) as a result I need a letter of credit, so I don't have to pay a deposit; from TXU my electric provider at my house in Irving for the last 6 years. I have made 5 phone calls over the last two weeks now and TXU Simply Refuses to send me the letter, or address the issue.

For the last two weeks I have been using a generator that I borrowed from a friend, all because of "Power Inc." and there not wanting to lose a customer in a move.

Can you help in motivating them to do basic, decent customer service?

Copies of this letter are also being forwarded to the BBB, all local news outlets, as well as may customer complaint sites as I can locate. This is just wrong on so many levels

Monetary Loss: $500.

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Greg@TXU
#257168

I am sorry to hear about your issue with our company.

Please email me at greg@txu.com so we can discuss.

Thanks

Greg

TXU Energy

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